PUBLIC OFFER
for the provision of educational services
This Agreement is an official proposal (public offer) of the Private Enterprise “National School of Service Dog Training” (hereinafter referred to as the “Service Provider”) to any individual or legal entity (hereinafter referred to as the “Client”) who accepts this offer under the terms set forth below.
By accepting the conditions set forth below and paying for the services, the individual or legal entity accepting this offer becomes the Client (acceptance of the offer is equivalent to concluding a contract under the terms specified herein).
The moment of full and unconditional acceptance of the Service Provider's offer to conclude a contract (acceptance of the offer) is considered the moment the Client pays for the services.
1. TERMS AND DEFINITIONS
1.1. For the purposes of this Agreement, the following terms and definitions shall have the following meanings:
• “Offer” — this document, the Public Offer for providing access to the training course for service dog instructor specialists by the Private Enterprise “National School of Service Dog Training”.
• “Acceptance of the Offer” — the Client’s full and unconditional acceptance of the terms of this Offer by the method specified in Clause 3 of this Offer.
• “Offer Agreement” — the agreement between the Service Provider and the Client for the provision of services, concluded through the acceptance of this Offer.
• “Online Course” — a set of educational services consisting of online classes, video recordings, methodological materials, and consultations.
• “Software” (hereinafter referred to as “SW”) — a distance learning system with a library of Online Courses owned by the Service Provider.
• “Register of NSSDT Instructors” — the official list of specialists who have successfully completed training and passed the final exams at the “National School of Service Dog Training”.
• “Training Freeze” — a temporary suspension of the provision of Services to the Client at their initiative under the conditions specified in Clause 4.7 of this Agreement.
1.2. This Offer may contain terms not defined in Clause 1.1. In such cases, interpretation shall be based on the context of the Offer. If no clear interpretation is available, the following sequence shall apply: first — as defined on the Service Provider’s website; second — according to business practices or customs in the field of similar educational services.
2. SUBJECT OF THE OFFER AGREEMENT
2.1. The subject of this Offer Agreement is the provision of paid educational services in the field of service dog training by granting the Client access to the Service Provider’s Online Course (hereinafter referred to as the “Service”).
2.2. The name of the Online Course, its cost, service duration, and registration form are published at the following web address: https://www.dogschool-national.com/become-instructor
2.3. The information and other materials, including digital media, audio and video recordings provided to the Client by the Service Provider within the scope of this Agreement, are confidential and constitute the Service Provider’s intellectual property, intended solely for the Client’s personal use. If the Client discloses or distributes this information, they shall be liable to the Service Provider for damages in the form of a fine, the amount of which is specified in this Agreement.
2.4. The Service Provider reserves the right to modify the online training program, pricing, and terms of this Public Offer without prior notice to the Client, while ensuring the publication of the updated terms on the Service Provider’s website.
3. ACCEPTANCE OF THE OFFER AND CONCLUSION OF THE AGREEMENT
3.1. The Client accepts the Offer by paying for the Service Provider's services in accordance with the terms described in Section 5 of this Offer.
3.2. The Client’s acceptance of the Offer confirms that they have read, fully understood, and agreed to the terms of this Offer.
4. GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF SERVICES
4.1. The Provider shall deliver the Service to the Client only upon fulfillment of the following conditions:
4.1.1. The Client has submitted their registration data, namely: filled out the registration form available at: https://www.dogschool-national.com/become-instructor
4.1.2. The Client has accepted the Offer in accordance with clause 3.1.
4.2. Access to the Services is granted to the Client in stages. The amount of study materials and lessons available to the Client at each stage of the training corresponds to and is directly proportional to the amount paid in a timely manner in accordance with the selected tariff and payment schedule.
4.3. These Services are not considered state educational activities, are not subject to licensing, and are not accompanied by state final certification, granting of any state qualification, or issuance of a state-approved education certificate. The Diploma or Certificate issued by the Provider serves as confirmation of successful completion of the training at the “National School of Service Dog Training”.
4.4. The Services shall be deemed duly and fully provided if within 3 (three) working days from the moment of service completion and issuance of the final document (Diploma or Certificate), the Client does not submit a claim. In the absence of a claim, the Act of Acceptance of Services shall be considered signed, and the Services shall be deemed properly rendered.
4.5. After the provision of Services under this Offer, the Parties shall have no claims against each other.
4.6. Procedure of Service provision and consequences of non-payment. The Parties agree that the full scope of educational Services under the Online Course program (designed for 6 months) is considered unified and indivisible. Access to materials and training is proportionally distributed over the entire training period and directly depends on timely payments. In the event of failure to make the next payment (in the case of monthly payments) by the due date, the Provider has the right to immediately suspend the provision of Services and restrict the Client's access to educational materials until full payment of the outstanding amount is made. If the payment is not received within 10 (ten) calendar days from the due date, the Provider has the right to terminate this Agreement unilaterally without refunding the previously paid funds.
4.7. Course freeze. The Client has the right to a one-time suspension (“freeze”) of training for personal reasons.
4.7.1. To activate the freeze, the Client must send a written request to the Provider’s manager via official communication channels.
4.7.2. The maximum freeze period is 12 (twelve) calendar months from the date of activation.
4.7.3. If the Client resumes training within the specified period, they shall continue from the same module/lesson where they left off, as part of a new study group.
4.7.4. If the Client does not resume training within the 12-month period, the ability to continue from the point of interruption shall be cancelled, and the Provider's obligations for Service provision shall be considered fulfilled. Resuming training in such a case is only possible by entering into a new Agreement and paying the full course fee from the beginning.
5. SERVICE COST AND PAYMENT PROCEDURE
5.1. The cost of the Services is indicated on the Service Provider’s website at: https://www.dogschool-national.com/become-instructor
5.1.1. The cost may be changed and depends on:
– Quantitative and qualitative changes in the Online Course program;
– An individual discount granted to the Client.
5.2. Payment for the Services may be made by the Client using one of the following methods:
5.2.1. Monthly payment: The Client makes payment on a monthly basis by providing 100% prepayment for each subsequent month of training.
5.2.2. One-time payment: The Client has the right to pay the full cost of the entire course in a single payment. In this case, special conditions or discounts may apply, as published on the Service Provider’s website or individually agreed upon.
5.3. Payment is made by transferring funds to the Service Provider’s bank account in any way convenient for the Client.
5.4. The Service is considered paid from the moment the funds are credited to the Service Provider’s bank account.
5.5. Refund conditions in case of early termination of the Services (in addition to the general rules set out in Section 9 of this Agreement):
5.5.1. In the case of monthly payments: The refund policy applies to each training month separately:
a) First month of training: The Client has the right to request a full refund for the first month within 14 (fourteen) calendar days from the official start date of the training. In this case, the refund is made in full, regardless of whether the Client accessed the training materials.
b) Second and subsequent months: Starting from the second month, the Client has the right to request a refund for the current paid month within 7 (seven) calendar days from the date of its payment.
c) Retention conditions: When requesting a refund for the second and subsequent months (as per clause 5.5.1.b), if the Client has already started using the Services of the relevant month, the cost of the actually provided Services as of the date of the request will be deducted from the refund amount, in accordance with the general policy set out in Section 9.
d) After the expiration of the above periods (14 days for the first month and 7 days for the following), the payment for the respective training month is non-refundable.
5.5.2. In the case of a one-time payment for the entire course:
If the Client who has made a one-time payment for the entire course initiates termination of the Services after the 14-day period from the start of training, the amount to be refunded is calculated as follows:
From the total amount actually paid by the Client, the total cost of all full months of training that have passed since the course started is subtracted.
In this case, the cost of each completed month is calculated at the standard (full) monthly rate of the Service Provider, without taking into account the discount that was granted to the Client for full advance payment. The discount is considered void, since the condition for its provision (completion and payment of the full course) was not fulfilled by the Client.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. The Contractor undertakes to:
6.1.1. Provide the Service in proper quality, in accordance with the course program.
6.1.2. Upon completion of training and successful passing of theoretical and practical exams, issue to the Client a Specialist-Instructor Diploma of the Contractor’s internal format and enter the graduate’s data into the official Register of Instructors of the National School of Service Dog Training (NSSDT). For individuals who did not pass the exam, issue a Certificate of completion of the online course for specialist-instructor training at the “National School of Service Dog Training.”
6.1.3. Provide the Client with access to the educational platform and training materials in accordance with the Online Course program published on the Contractor’s website. The training program includes theoretical and practical modules, online lectures, video recordings, methodological materials, and consultation sessions, the schedule of which is communicated to the Client through their personal account or by other means.
6.1.4. The Contractor, in addition to conducting online classes, may conduct classes in its own classroom and allow physical presence of students (participants) in its training facilities, if this is provided for by the course program.
6.1.5. Video recordings of online classes (lectures), provided to the Client within the course, are stored on the Contractor’s cloud server for 6 (six) calendar months from the date of the respective class. Upon expiration of this period, the recordings are automatically deleted without the possibility of recovery. The Client is responsible for timely familiarization with the materials.
6.2. The Contractor has the right to:
6.2.1. Modify the Online Course library, pricing, and terms of this Public Offer without prior approval from the Client.
6.2.2. Add the Client’s email address provided during registration to its email mailing list.
6.2.3. Terminate the Client’s training process at its own discretion without the possibility of appeal or refund of funds paid for the Online Course, if the Client’s actions or circumstances created by the Client threaten or may threaten the confidentiality of Online Course materials, disrupt the training process, or damage the Contractor’s business reputation.
6.3. The Client undertakes to:
6.3.1. Comply with all rules for receiving the Services established by the Contractor in this Offer.
6.3.2. Not distribute informational materials or allow their potential distribution, received during the provision of Services, and not record them on audio and/or video media for the purpose of dissemination. If the Client allows such distribution, they are liable to the Contractor for damages caused by the fact of distribution, including lost profits, in the amount specified in clause 8.2 of this Agreement.
6.4. The Client has the right to:
6.4.1. Refuse emails sent by the Contractor by clicking the link provided in the email message.
6.4.2. Refuse the Services and request a refund in the manner and under the conditions established in clause 5.5 and Section 9 of this Agreement.
6.4.3. Exercise the right to freeze training in accordance with clause 4.7 of this Agreement.
7. TERM AND AMENDMENTS TO THE OFFER
7.1. This Offer enters into force upon the Customer's acceptance and remains in effect until both Parties have fully fulfilled their obligations.
7.2. The Customer agrees and acknowledges that any amendments to the Offer shall automatically apply to the existing Offer Agreement concluded between the Customer and the Provider, and such amendments shall take effect at the time of their publication on the Provider’s website.
8. LIABILITY OF THE PARTIES
8.1. For failure or improper performance of obligations under this Offer, the Parties shall be liable in accordance with the current legislation of Ukraine.
8.2. For violation of Clause 6.3.2, the Customer shall pay a fine equal to 200% of the total course cost.
The payment of the fine does not release the Customer from the obligation to compensate for damages (both direct and lost profits) caused to the Provider due to the dissemination of content.
8.3. All disputes and disagreements arising from or related to this Offer shall be resolved through negotiations between the Parties. If no agreement is reached through negotiations, the Parties shall refer the matter to the court at the location of service provision by the Provider.
8.4. The Provider shall not be liable for a breach of this Offer Agreement if such breach is caused by force majeure circumstances.
8.5. Payment under this Offer constitutes acceptance of all terms and conditions stated above.
9. SERVICE CANCELLATION POLICY
9.1. After placing and paying for an order, the Client has the right to cancel the Services and request a refund under the terms outlined in this Agreement. If the Client has already started using the Services (gained access to one or more training sessions or their recordings) during the cancellation period, the Provider shall deduct the cost of the Services actually rendered as of the date of the refund request from the payment amount.
9.2. To cancel the Services and request a refund, the Client must send a written request to the Provider’s official email address (support@dogschool.od.ua) or through another direct text communication channel (messenger) previously used for official correspondence with the Provider’s representative. The Client must provide the following information: full name and email address used when placing the order; name of the Service; date of the order; reason for cancellation. The Client understands that failure to provide this information entitles the Provider to refuse the refund request and not consider the application.
9.3. If the Client submits the refund request within the established time frame, the Provider shall refund the funds within 14 (fourteen) days from the date of receiving the request. The refund will be processed using the same payment method as originally used by the Client. The Provider will deduct from the refund amount all bank and payment system fees related to the refund. If the Client did not use the Services (did not attend the event or access the available sessions) through no fault of the Provider, or cancelled the Services in violation of the deadlines or procedure, the Provider shall not reimburse the cost of such Services.
9.4. If by the end of the cancellation period and/or by the time of receiving the refund request the Services have been provided in full (e.g., the Client has gained access to all sessions and materials), no refund will be issued. If the request is submitted after the applicable deadline, no refund will be issued.
10. RIGHT TO USE CONTENT
10.1. Depending on the service package ordered, the Client gains access to certain content (informational and educational materials), the copyright and related rights to which are protected and belong to the Contractor, regardless of registration or territorial scope. The Contractor grants the Client a non-exclusive, non-transferable right (limited license) to use the content for personal purposes under the terms of this Agreement for the entire duration of service provision, unless otherwise specified by the service package.
10.2. The Client has been warned that recording of information displayed on the computer screen, lessons, and online broadcasts of the Contractor, as well as photo, audio, or video recording of live events (seminars, master classes, presentations), is strictly prohibited. In case of violation of this requirement, the Contractor has the right to block the Client’s account and terminate the provision of Services without refund of tuition fees. The amount paid by the Client shall be withheld by the Contractor as a penalty for gross violation of the terms of this Agreement.
11. WARRANTIES
11.1. The Contractor makes no guarantees that the use of the Contractor's Services will yield the results expected by the Client – the Contractor cannot promise success. The specific outcomes of the training depend on many factors beyond the Contractor’s control (such as the Client’s individual learning abilities, diligent completion of assignments and adherence to the Contractor’s recommendations). Therefore, different clients may achieve significantly different results when using the same services.
11.2. The Client understands that disagreement with the Contractor's opinion, methodology, or course content does not constitute grounds for a refund. However, in order to allow the Client to make an informed decision about whether the course meets their expectations, the Client is entitled to a full refund for any reason within the first 14 days of training, as stated in clause 5.5.1.a of this Agreement.